Question 1

What makes byAnaya jewellery unique?

Accepted Answer

All our jewellery pieces are handcrafted using traditional Metal base jewelry techniques. Each design is made in small batches in our in-house studio, making every piece exclusive and one-of-a-kind.

Question 2

Are all your products handmade?

Accepted Answer

Yes. Every piece is handcrafted by skilled artisans using age-old Dhokra casting methods and hand-finishing, ensuring authenticity and quality.

Question 3

Do you offer Cash on Delivery (COD)?

Accepted Answer

No, COD is not available.
 We accept UPI, Credit Cards, and Net Banking as secure payment options.

Question 4

What is your return or exchange policy?

Accepted Answer

We have a no return and no exchange policy since every piece is handcrafted and made with care.
 Please check product details carefully before placing an order.

Question 5

How can I contact you for support?

Accepted Answer

You can chat with us on WhatsApp (chat only, no phone calls) for any order-related queries or assistance.

Question 6

How can I stay updated with new designs?

Accepted Answer

Follow us on Instagram (https://www.instagram.com/by_anaya_/)for latest jewellery updates, new arrivals, and exclusive previews. And you can

Question 7

Are your products handmade?

Accepted Answer

Yes! All our jewellery is handcrafted, using traditional techniques and created in small batches.

Question 8

How do I care for my jewellery?

Accepted Answer

• Keep away from water, perfume, and moisture
 • Store in an airtight box
 • Wipe gently with a soft cloth after use

Question 9

How long does shipping take?

Accepted Answer

Orders are shipped within 2–4 business days, and delivery usually takes 5–7 days depending on the location.

Question 10

Do you customise jewellery?

Accepted Answer

Yes, we accept limited custom orders based on availability and design feasibility.

FAQ